OOTY KODAIKANAL PACKAGE

TERMS & CONDITION

• Guests are requested to visit hotels websites & hotel reviews before giving permission to Own Kerala for booking the hotels.
• Own kerala tours will confirm the hotels only after getting the advance payment from guest.
• Hotels given in the website / offered in the quotation to you is subjected to availability after the realisation of your advance payment.
• Own kerala tours will book and give almost similar category hotels with your permission, if offered hotels are not available at that time.
• Hotels once booked can be changed only as per the cancellation policy of hotels. All such cancellation charges will be charged to guest directly.
• Usually vehicle is available from 8.00 am to 6.30 pm. We never recommend night drive on safety point of view.
• we provide early / late driving on urgent basis /special cases, but it should be mentioned in the final literary sent to you.
• In Deluxe houseboat’s, a/c will be operated from 9 pm to 6 am in bed rooms.
• Houseboat check in time is 12 noon and check out is at 9 am. Houseboat will not make cruise from 5.30 pm to 7.30 am.
• All guests are requested to give menu to houseboat people before one day in advance to prepare for you.
• If any complaints related to the quality/service to the house boat, should be raised at the time itself, then only we can rectify and solve.
• Cancellation of all packages will be applicable as per own Kerala cancellation policy which is shown in the website.
• There will be a Peak season hike in rate from December 20 to January 10 in every year.
• Our Liabilities & Limitation: Please note that after the finalization of the Tour/Service Cost, if there any hike in entrance fees of monuments/museums, taxes, fuel cost or guide charges by Government of India the same would be charged as extra.
• Law & Jurisdiction: For all complaints, suits, claims or disputes of whatsoever nature relating to any products offered by the Travel Planner will be under the exclusive jurisdiction of Court of Ernakulam.